Tax professionals with a POA on file may be receiving alerts from the FTB that inform them that a client notice or other document has been posted. However, some tax professionals may not be able to access the Client Notices page in their MyFTB account.
According to the FTB, although this is a systems issue, it is not impacting all tax professionals. This means some tax professionals can identify which client the notice was sent to, but others are not able to determine this unless they go into each client’s account. Affected practitioners are unable to access the notice or other document unless they know the client’s name and access it through their client’s respective account.
The FTB is working to resolve the issue as quickly as possible.
Tax professionals should not call the FTB Tax Practitioner Hotline for assistance in determining which client was sent the notice, because hotline staff can only access the notice if the tax professional knows the client’s name.
We will work with the FTB to see if the FTB will provide any penalty and/or interest relief if they are unable to resolve this issue quickly.
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